General Terms and Conditions of Sale
Art. 1 – General provisions
1. By browsing this area, the user accesses Ego Eimi srl, accessible via the URL: www.egoeimisrl.it. Browsing and placing a purchase order on the site imply acceptance of the Conditions and of the Data Protection Policies adopted by the site indicated therein.
2. These General Terms and Conditions of Sale apply to the sale of products with exclusive reference to purchases made on the site in accordance with the provisions of Part III, Title III, Chapter I, of the Italian Consumer Code (Legislative Decree no. 206/05 as amended by Legislative Decree no. 21/14 and Legislative Decree 70/03) by
Company name: Ego Eimi Srl
Registered office: Via Fratelli D’Italia, 5 21052 Busto Arsizio (VA)
Email: [email protected]
Tax Code: 03461730123
VAT No.: IT 03461730123
REA Number: VA-353390
3. Before accessing the products supplied by the site, the user is required to read these General Terms and Conditions of Sale, which are understood to be generally and unequivocally accepted at the time of purchase.
4. The user is invited to download and print a copy of the purchase form and of these General Terms and Conditions of Sale, whose terms Ego Eimi srl reserves the right to modify unilaterally and without notice.
Art. 2 – Subject matter
1. These General Terms and Conditions of Sale govern the offer, submission and acceptance of purchase orders for products on Ego Eimi srl and do not govern the provision of services or the sale of products by parties other than the seller that are present on the same site via links, banners or other hyperlinks.
2. Before submitting orders and purchasing products and services from other parties, we suggest checking their conditions of sale.
Art. 3 – Conclusion of the contract
1. To conclude the purchase contract, it will be necessary to fill in the electronic form and submit it following the relevant instructions.
2. It contains the reference to the General Terms and Conditions of Sale, the images of each product and its price, the means of payment that may be used, the delivery methods for the purchased products and the related shipping and delivery costs, a reference to the conditions for exercising the right of withdrawal, and the methods and times for returning purchased products.
3. Before concluding the contract, you will be asked to confirm that you have read the General Terms and Conditions of Sale, including the Notice on the right of withdrawal and the processing of personal data.
4. The contract is concluded when the seller receives the form completed by the user, after verifying the correctness of the data contained therein.
5. The buyer will be obliged to pay the price from the moment the online order submission procedure is completed. This will take place by clicking on the “complete order” button at the end of the guided procedure.
6. Once the contract is concluded, the seller takes charge of the order for its fulfilment.
Art. 4 – Registered users
1. In completing the registration procedures, the user undertakes to follow the instructions on the site and to provide their personal data correctly and truthfully.
2. Once registered, the user will receive a confirmation e-mail at the e-mail address provided. Confirmation must be communicated within a maximum of 48 hours. After this period, in the absence of confirmation, Ego Eimi srl will be released from any commitment towards the user.
3. Confirmation will in any case release Ego Eimi srl from any liability regarding the data provided by the user. The user undertakes to promptly inform Ego Eimi srl of any change in the data communicated at any time.
4. Should the user communicate inaccurate or incomplete data, or in the event of a dispute by the interested parties regarding the payments made, Ego Eimi srl shall have the right not to activate or to suspend the service until the relevant shortcomings are remedied.
5. On the occasion of the user’s first request to activate a profile, Ego Eimi srl will assign the user a username and a password. The user acknowledges that these identifiers constitute the system for validating the user’s access to the Services and the only system suitable for identifying the user, that the acts carried out through such access will be attributed to the user and will be binding on them.
6. The user undertakes to keep their access data secret, to store it with due care and diligence and not to transfer it, even temporarily, to third parties.
Art. 5 – Product availability
1. Product availability refers to actual availability at the time the buyer places the order. Such availability must in any case be considered purely indicative because, due to the simultaneous presence of several users on the site, the products could be sold to other customers before the order is confirmed.
2. Even after the order confirmation e-mail has been sent, cases of partial or total unavailability of the goods may occur. In this event, the order will be automatically corrected with the removal of the unavailable product and the buyer will be informed immediately by e-mail.
3. If the buyer requests cancellation of the order, terminating the contract, Ego Eimi srl will refund the amount paid within 14 days from the moment Ego Eimi srl became aware of the buyer’s decision to terminate the contract.
Art. 6 – Products offered
1. Ego Eimi srl markets:
detox patches, food supplements, bracelets and shungite items
2. The offer is detailed on our site at the link: https://www.egoeimisrl.it/
Art. 7 – Payment methods and prices
1. The price of the products will be that indicated from time to time on the site, except where there is an obvious error.
2. In the event of an error, Ego Eimi srl will notify the buyer as soon as possible, allowing confirmation of the order at the correct amount or its cancellation. In any case, Ego Eimi srl shall not be obliged to supply what was sold at the lower price incorrectly indicated.
3. The prices on the site include VAT and do not include shipping costs. Prices may change at any time. Changes do not affect orders for which an order confirmation has already been sent.
4. Once the desired products have been selected, they will be added to the cart. Simply follow the purchase instructions, entering or verifying the information required at each step of the process. Order details can be changed before payment.
5. Payment can be made by:
Credit cards, PayPal, Cash on delivery, Bank transfer. For more info https://www.egoeimisrl.it/en/payments/
Art. 8 – Delivery
1. Ego Eimi srl ships throughout the Italian territory, the Vatican City State and the Republic of San Marino.
2. Ego Eimi srl will only make deliveries to the user’s home address, provided at the time of purchase.
3. Delivery is generally made within 5, or, if no delivery date is specified, within the term estimated at the time of selecting the delivery method and, in any case, within the maximum term of thirty days from the date of confirmation.
4. If delivery is not possible, the order will be sent to the depot. In this event, a notice will specify where the order is located and how to arrange a new delivery.
5. If you are unable to be present at the place of delivery at the agreed time, we ask you to contact us again to arrange a new delivery date.
6. If delivery cannot take place for reasons not attributable to us after thirty days from the date on which the order is available for delivery, we will assume that you intend to terminate the contract.
7. As a result of termination by withdrawal, the amounts will be returned, including delivery costs, excluding any additional costs resulting from the choice of a delivery method other than the ordinary method offered, without undue delay and, in any case, within 14 days from the date of termination of the contract. Transport resulting from the termination of the contract may involve additional costs which shall be borne by the buyer.
8. Shipping costs are borne by the buyer and are explicitly indicated at the time of placing the order.
Art. 9 – Transfer of risk
1. The risks relating to the products shall pass to the buyer from the moment of delivery. Ownership of the products is considered acquired upon receipt of full payment of all amounts due in relation to them, including shipping costs, or at the time of delivery, if this occurs later.
Art. 10 – Warranty and commercial conformity
1. The seller is liable for any defect in the products offered on the site, including the non-conformity of the items with the products ordered, in accordance with the provisions of Italian law.
2. If the buyer has concluded the contract as a consumer, i.e. any natural person acting on the site for purposes unrelated to any business or professional activity carried out, this warranty is valid provided that the defect becomes apparent within 24 months from the date of delivery of the products; that the buyer submits a formal complaint regarding the defects within a maximum of 2 months from the date on which the defect was recognised by the buyer; and that the online return form is filled in correctly.
3. In the event of non-conformity, the buyer who concluded the contract as a consumer shall be entitled to have the conformity of the products restored free of charge, by repair or replacement, or to obtain an appropriate price reduction or termination of the contract in relation to the disputed goods and the consequent refund of the price.
4. All products on sale on www.egoeimisrl.it are covered by the legal warranty of conformity provided for by Arts. 128-135 of the Italian Consumer Code.
The legal warranty lasts two years from delivery of the goods and must be asserted by the consumer within two months of discovering the defect.
The consumer can assert their rights regarding the legal warranty by contacting EGOEIMI directly.
In the event of a lack of conformity, EGOEIMI must be contacted at: [email protected]
Art. 11 – Withdrawal
1. In accordance with the legal provisions in force, the buyer has the right to withdraw from the purchase without any penalty and without specifying the reason, within 14 days pursuant to Art. 57 of Legislative Decree 206/2005, starting from the date of receipt of the products.
2. In the case of multiple purchases made by the buyer with a single order and delivered separately, the 30-day period runs from the date of receipt of the last product.
3. The user who intends to exercise the right of withdrawal from the purchase may do so by accessing the section: “Right of Withdrawal and Online Cancellation” on the Ego Eimi srl site by creating a case.
The user may also send an e-mail, indicating the order number and their name, to the following e-mail address:
4. The buyer must exercise the right of withdrawal also by sending any explicit declaration containing the decision to withdraw from the contract or, alternatively, by transmitting the standard withdrawal form referred to in Annex I, part B, of Legislative Decree 21/2014, which is not mandatory.
5. The goods must be returned to:
Ego Eimi Srl
Via Tevere 8,
21057 Olgiate Olona (VA)
6. The goods must be returned intact, in their original packaging, complete in all their parts and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, the site will refund the amount of the products subject to withdrawal within a maximum period of 14 days, including any shipping costs.
7. The direct costs of returning the goods shall be borne by the Consumer. The maximum cost of the return is estimated to be approximately EUR 20.00. The actual cost of the return will in any case depend on the return methods chosen by the consumer (for example the carrier or the type of shipment chosen);
If the Seller has not fulfilled the information obligations relating to the existence of the right of withdrawal, the methods and times for returning or collecting the goods in the event of exercising the right of withdrawal, the term for exercising the right is 12 months after the end of the initial withdrawal period as indicated in the previous point. If the Seller provides the indicated information within the 12-month period after the end of the initial withdrawal period, the right of withdrawal ends 14 days after the Consumer receives the information;
8. The right of withdrawal shall not apply if the services and products of Ego Eimi srl fall within the categories of Art. 59 of Legislative Decree 206/2005.
9. The site will issue the refund using the same means of payment chosen by the buyer at the time of purchase. In the case of payment made by bank transfer, and if the buyer intends to exercise their right of withdrawal, they must provide the bank details: IBAN, SWIFT and BIC necessary for the refund.
10. Upon receipt of the communication by which the Consumer communicates the exercise of the right of withdrawal, the parties (Seller and Consumer) are released from their mutual contractual obligations, without prejudice to the obligations of the Consumer and the Seller mentioned above.
Art. 12 – Returns
The procedure to follow once you have decided to exercise the right of return for replacement or defect:
- Contact Egoeimi at [email protected], specifying the reasons for the return.
Egoeimi will then communicate the methods and any shipping costs.
Art. 13 – Data processing
1. The buyer’s data is processed in accordance with the provisions of the legislation on the protection of personal data, as specified in the appropriate section containing the notice pursuant to Art. 13 of EU Regulation 2016/679 (Privacy Policy).
Invoice request (Italian Customers)
To request an invoice, simply indicate the invoice request in the cart and correctly fill in the billing details.
The invoice can only be requested by the following parties:
- VAT number holders
- Entities assimilated to companies without a VAT number obligation but holding a numeric tax code.
Private individuals with an alphanumeric tax code may only request the invoice.
Intellectual property
All elements of the EGOEIMI site, visual or audio, including the technology that supports them, are protected by copyright, trademarks or patents.
These elements are the exclusive property of EGOEIMI.
All hyperlinks that refer to the EGOEIMI site and that use in particular framing, deep-linking, in-line linking or other direct linking techniques are strictly and formally prohibited.
The company cannot be held liable for damage of any kind resulting from the use of this website and its content. The images, logos, trademarks and descriptions on the site are the exclusive property of Ego Eimi srl.
It is forbidden to copy or use them without our express authorisation.
Without exception, all links, even if tacitly authorised, must be removed at the request of EGOEIMI.
The information contained on the site does not replace the advice of a doctor. It may contain errors or inaccuracies; Ego Eimi declines all responsibility for such inaccuracies.
Personal data
EGOEIMI, for service purposes, reserves the right to collect personal data relating to the users of the site.
Furthermore, EGOEIMI reserves the right to transfer, for commercial purposes, the data collected on its site.
In any case, and in accordance with the provisions of the law, all users or customers of the site may at any time object to the commercial use of their data and also avail themselves of the right of access, rectification and deletion of their personal data.
Art. 14 – Online Dispute Resolution
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage
Art. 15 – Contacts
1. Any request for information may be sent by e-mail to the following address [email protected], by telephone to the following number: 0331 1691954, and by post to the following address:
Via Fratelli D’Italia, 5 21052 Busto Arsizio (VA)
Art. 16 – Applicable law and competent court
1. These General Terms and Conditions of Sale are governed by Italian law and interpreted in accordance with it, without prejudice to any different prevailing mandatory rule of the buyer’s country of habitual residence. Consequently, the interpretation, execution and termination of the General Terms and Conditions of Sale are subject exclusively to Italian law.
2. Any disputes relating to and/or arising from them must be resolved exclusively by the Italian judicial authority. In particular, if the buyer qualifies as a Consumer, any disputes must be resolved by the court of the place of domicile or residence of the same in accordance with the applicable law.
These conditions were drawn up on 30/08/2019.
